Val is one of the most experienced people in our support team. Currently, you will seldom see him closing a ticket, as most of his time is dedicated to the training of our ever growing support team!
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Learning and Sharing
The reason I love my work! Each day I’m learning something new, improving myself and getting better and better at what I do. This would not have been possible without the team, and I would like to thank them all for being so patient with me. And on top of that at SiteGround we have a great organizational culture of sharing the knowledge inside and outside the company. Various trainings and webinars are organized both for colleagues and customers. Resources like tutorials, knowledge base and plugins, which are based on our years of experience are realeased for free general public usage.
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The opening of 2nd SiteGround office in my hometown!
At the beginning of my work career I needed to relocate and this was a tough decision, as I truly loved my hometown. Few years later I started working for SiteGround and it was a great place to be. But what made it really special was the fact that in 2006, the company decided to open a new office location. And guess where it was? – my own hometown! Needless to say, I was among the first ‘settlers’ there 🙂
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The company sponsored vacations
Each year we organize summer and winter company sponsored vacations for the staff and their families. I will just say that I’m writing this sitting in a cozy hotel room, some 100m away from the ski slopes. Aside from the parties and the team building my colleagues have mentioned in the previous posts of the series, these vacations are another great opportunity to have fun with your colleagues and get to know them better outside the work environment.
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The ever growing team
And again, as the other SiteGrounders have said, when it comes to doing real work it is the team that is most important. Back in time, when I started working at SiteGround we were just a few people. We are more than 100 now and I’m grateful that I have the opportunity to work with each one of them.
Comments ( 6 )
Eric J. Gates
Been with SiteGround for a while now and recommended you to everyone I know. When you find a nugget like SiteGround, many would keep quiet about it, afraid that the human touch so characteristic of their great customer support in the 'old days' would be lost as they grew - yet this has not happened. It must be because of the excellent training you provide to your support staff. Keep up the great work.
Brian Mallett
I've been with SiteGround for some time now and use the hosting services for my clients. I will say that one of the top reasons I continue is the level of support I have always received from them. Top notch in most cases. Stay strong, Brian
Oscar
When I first started using SiteGround services, it looked way too different from what it is today, but one thing has never, ever, changed since day 1: the commitment of the company to the top of the notch tech support that makes this brand what it is today. When I got to SiteGround, I researched a bit looking for an affordable provider to host the domain of a company that didn't existed quite yet, but at the same time, that would be robust enough to allocate the business size I was dreaming it to become; back in those days, our own company was years ahead and a dream to become real, so we just parked here with ease and comfort, and put heads and hands to the task. Today we're still in the early pages of our agency's story, still struggling for each account and paycheck, but the future seems promising and each of our costumers is becoming a friend, satisfied with the service and solutions we provide, and that, for our digital costumers, has a lot to do with the amazing service we get from the guys on tech support of SiteGround, that had never let us down. Today we're developing infrastructure for new and bigger business, and, at the core of our web development and fulfillment, is and will still be SiteGround as our key partner for hosting solutions. Keep on the great job you an your team do, Valeri, and let us grow together in the new markets and demands that will come. We'll be trusting you guys with even bigger and more complex demands on the years to come, knowing that our business is safe in the servers of SiteGround. You rock, guys.
Shawn
Val, great post and a good example of how SiteGround has grown. I love the growing support and infrastructure that is being set up. Keep up the great work guys.
Alex
I'm a new SiteGround customer and intentionally chose SiteGround for the helpful staff and the values of the company, both towards their customers but also their employees. Looking forward to many years of good hosting.
Matt
You guys always come to my need with support!! Im sure ive sent 100's of ticket request's for assistance and you've always come through fast and to the point, totally love your support system!
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